LODGING SERVICES (hospitality )

Calling a hotel

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A: AB Airport Hotel. How can I help you?

B: I am calling from the airport. Do you have a vacancy?

A: Single or double room?

B: A single-room for a night. I have a flight at 8 am tomorrow.

A: Yes, we have.

B: Great. How far is your hotel from the airport?

A: It’s about six kilometres

B: Do you provide airport shuttle service?

A: Yes, of course.

B: Do you charge guests by the hour?

A: No, only per night.

B: What is the rate?

A: For a single room, it is $100 per night.

B: My name is Adam Brown. I will be at your hotel soon.

A: Ok we are waiting for you.

Phrases for getting hotel information

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Hotel guest’s questions and responses

Can I get some information about your hotel?

What type of hotel is it?

What is your hotel rating?

Is it a family hotel?

Where is it situated?

How far is the hotel from the airport?

Is the location of your hotel far from the city centre?

What types of rooms do you have?

How many rooms are there in the hotel?

Do you have a playground and facilities for children?

Do you have any restaurants in your hotel?

What cuisine does your restaurant specialize in?

How often do you have special events?

Do your staff speak English?